Blog - Library Services Centre

On Jan 12th, the government of Ontario issued new guidelines and restrictions for the province. Having reviewed the new guidelines, LSC already complies with the requirements, and will not be closing.

 

Since reopening in June, we have positioned ourselves to comply with the most vigorous health and safety requirements of the Region of Waterloo public health and the Ontario Ministry of Health, in order to remain open except in the case of a mandatory lockdown, as in the spring of 2020.

 

This has included:

  • Only essential personnel on-site,
  • Screening every employee when they enter the building,
  • Physical distancing of employees inside the building, and capacity limits for all areas of the building,
  • Face covering, cleaning, and disinfection.

As with every announcement of new restrictions, we understand that this will impact the library operations of our clients differently. Please contact Michael Clark if you require a pause to shipping, changes to receiving instructions, or anything other needs you may have during this period.

 

We are here to help in whatever way we can.

 

Stay safe and stay healthy.

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Nearly a year ago, LSC announced that we would begin moving away from traditional subject headings that refer to Indigenous peoples in outdated, colonial ways. After some unexpected delays, we are proud to announce that this service will go live in January 2021.

 

As a non-Indigenous Canadian company, LSC recognizes Canada’s colonial history, and how existing library standards continue to subjugate Indigenous Peoples by perpetuating names appointed by settlers. Our headings will use their own self-identified names - for example, Cree is a title appointed by colonizers; the people themselves identify as Nehiyawak.

 

LSC has adapted the list of Indigenous subject headings created by Greater Victoria Public Library. We also acknowledge that the list is a work-in-progress which will continue to grow as we learn more, update or add new headings, and remove outdated and offensive headings. The list is not exhaustive or 100% accurate, but is a trustworthy starting point.

 

Other organizations have started this process as well. We hope that Library and Archives Canada (LAC) continue their work toward building a national standard, made in consultation with the hundreds of Indigenous nations across Canada. When a national standard is available, LSC will adopt those headings.

 

Stage One
All new publications are being catalogued with the new headings. Starting January 2021, any records you receive from LSC of newly published items will contain the new headings as well as the old. This will happen at no additional cost to your library.

 

At the same time, LSC’s cataloguing team will update old records internally with the new headings. This will take time, but will ensure any new purchases of backlist material will contain the new headings. This will happen at no additional cost to your library.


Some libraries will prefer to keep the old headings for a period of time to help educate the public. Each library is different. Should you wish to only receive the new headings, or only want to maintain the old headings, please contact Michael Clark.

 

Stage Two
This stage depends on you, the libraries of Canada, retrospectively updating their catalogue with the new respectful headings. When you make the decision to move forward with the new headings, LSC can help. Each library will be assessed uniquely - from the number of records to update, to the timeline, to the cost. This is open to all Canadian libraries – not just public libraries, and you don’t need to be an existing LSC client. Please contact Michael Clark for a free quotation.

 

LSC is very proud to be part of this movement, which we feel is made in the spirit of the Calls to Action of the Truth and Reconciliation Commission. A comprehensive list of the headings is available upon request – please feel free to reach out to Michael Clark with any questions or concerns.

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Due to scheduled maintenance, our secure ordering services will be unavailable from Friday, November 6th at 9:00 pm until Monday, November 9 at 7:00 am.  

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Please continue reading for important information regarding LSC's reopening.


Shipments will resume the week of June 22nd.
LSC’s management team are working hard to make the changes to the LSC workplace that will allow us to re-open with our employee’s and customer’s safety top of our priorities. Because LSC is more like a very large technical services department than simply a warehouse, the changes are somewhat complex.


In the week of June 22nd, shipments will be of material that was in house at LSC when we closed in March. However, we will quickly begin providing material published since then. Our processes prioritise bestsellers and other popular items. These will arrive – in quantity – starting the week of June 29th.

  • We will ONLY send material when you have confirmed that your receiving is open.

Changes to shipments

All LSC shipments will be labelled to show the date that the box or bin was packed at LSC.

 

Selection Services
Our selection department is already back at work. Fall bestseller catalogues are in development and will be released ahead of schedule in June. Other fall selection resources are also in development and will be ready for ordering into the summer. Many new fall titles are already in the LSC database and can be ordered.


If your library has made changes to your budget or ARP profile, please let the LSC selection team know.


LSC selection staff are also available to assist with recommendations in any area that your staff might have fallen behind in.


Reducing touch points
The best way to get material to patrons safely AND quickly, is to reduce the touch points when it first arrives at the library. To this end, LSC is happy to do any finishing steps that the library would normally do before items are shelf ready. Just ask.


Stay safe
Michael Monahan, CEO

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LSC wants to thank everyone for the kind thoughts and emails we have received during this crisis. We hope that everyone is and remains safe, and extend our best to each and every library across Canada. We’re here to help in whichever ways we can. We’re all in this together.

 

We are aware that your needs and status are constantly shifting during this time. While LSC’s warehouse is closed to comply with the Ontario Government closure of non-essential work places, we have ensured staff are available to meet your needs remotely.

 

Please reach out to the following immediate contacts:

 

Fran Quinn, Customer Service Representative

Customer Service and general enquiries
fquinn@lsc.on.ca

 

Angela Stuebing, ARP Coordinator

ARP and Selection Services requests
astuebing@lsc.on.ca

 

Trish Hayes, VP of Marketing

Marketing, Cataloguing, general enquiries
thayes@lsc.on.ca

 

Michael Clark, Sales and Marketing Representative

Sales and Marketing, general enquiries

mclark@lsc.on.ca

 

Services available during warehouse closure:

  • LSC.on.ca is fully operational. Carts can be built, orders can be placed, on-order MARCs can be downloaded, and reports can be generated.

  • Publishers continue to send us new title information, which is reflected in the database. This includes any changes made to publication dates. Due to pre-pub and ARP ordering, most summer and many fall titles may have already been included in orders.

  • Titles not in the database can still be requested via the L1 function on the website to ensure titles not provided by our publishers will still be ordered.

  • ARPs continue to be maintained. If there are any changes your library needs to make to their profiles, please contact us, and we will make any adjustment necessary.

  • If there are any custom selection tools that your library wants, please let us know.  As before, LSC is focused on making things as easy for you as we can.

 

Special notes concerning some services:

  • Release dates have been postponed or delayed for AV materials. We will provide selection tools for these materials when physical release dates are confirmed.
  • If the physical closure of library branches has caused shifts in your physical materials budgets. LSC will make any changes a library wants to their orders. Please feel free to contact us and make adjustments to fit your changing needs.
  • LSC will be sending the second installment Fixed Price Processing Plan invoices on schedule from May 1st. However, we are extending the period for volume adjustments to August 1st, as we understand that actual unit volumes for 2020 may have been impacted. We will make any adjustments to final billing / credits as needed. Please let us know.

 

For the immediate future:

  • LSC will be reaching out to libraries individually to help us understand what your timelines and priorities are.
  • LSC will ensure that we communicate our own timelines to our clients as the situation develops.
  • LSC will work with libraries who have requests for how they want to structure their receiving of materials (ex. best sellers above all else; shipping delays after packaging for in-box quarantine; increased shipments; etc.)
  • Once we have a picture of what will be needed when libraries reopen, LSC will develop an internal plan to make it happen.
  • Reducing touch points on materials is likely to be a concern when libraries reopen.  Box-to-shelf for new material would be the straightest line to that end.  Any library that wants to add processing or cataloguing options to their profile to achieve that is encouraged to let LSC know. 

We’ll speak to you soon.

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The government of Ontario has announced that all non-essential business in Ontario is to cease. While what we do at LSC is important – it is not essential by the government's definition. Therefore, LSC will cease plant operations as of Tuesday, March 24. This closure will be for a minimum of 2 weeks. Orders can still be placed via the website. We will provide updates as they happen.

 

For more information on the governement closure, please see the following links:

https://www.cbc.ca/news/canada/toronto/covid-19-coronavirus-ontario-monday-1.5506445

 

The ordering catalogue will remain operational during this period. Carts can still be built and orders placed. However, orders will not be processed at LSC until we reopen. 

 

Everyone at LSC looks forward to working with our wonderful clients when we are able to return to work.  Stay safe and healthy.

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LSC is proud to announce our Comic Book Subscription Service!

 

Graphic Novels have long been a part of library collections, and have seen increased popularity as interest rises across all age ranges. Libraries have even started putting on their own mini comic cons. However, for those unfamiliar with the material, it can be an intimidating collection to maintain.

 

With so many titles, with on-going and limited series runs, and content appropriateness a factor, it can be hard. LSC prides itself on the value and scope of its Graphic Novel service, it becoming one of our most requested ARPs. We are happy to extend the same diligence and selection to individual Comic Book issues as well.

 

These issues mostly run 24 to 30 pages printed on magazine stock. Many libraries use these issues to add to their juvenile serials collection, though as with Graphic Novels titles are available across all age ranges. This service can also service as a testing ground for titles whose Graphic Novel bound editions could be added to a regular collection later on.

 

LSC is offering this service without cataloguing and processing. Should a demand for a cataloguing record emerge, we will happily develop a format that works for the library on request, likely a serial monograph for these titles. LSC will not be providing processing on these items for the time being, as like magazines they are more fragile, and we feel it is best to extend the shelf of the product to simply ship them untouched. 

 

There are hundreds of comics titles published every month, from a variety of publishers and on a variety of frequencies. Our Graphic Novel Selector will work with libraries to cull this intimidating list down to titles relevant and valuable to each library. If you aren’t sure where to start with your comic book collection, we will offer suggestions based on popularity in other public libraries. Do you already have a popular Graphic Novel collection? We can look together there for inspiration, as to what might be popular for a monthly title.

 

As part of this service, LSC will provide:   

  • Suggested series lists based on popularity amongst public libraries, for collection age groups.
  • Series updates provided, along with suggestions for replacements when titles end their runs.
  • Tracking of series done by the selector.  ex. 14 different Batman variations published in the month of August. 
  • Publication schedules tracked by LSC (bi-weekly, monthly, quarterly).
  • Monthly shipments to libraries.
  • Bulk ordering discount!

Trade discounts will be applied to most titles, and consistent monthly shipments will keep your comic books readers entertained with the newest chapters of stories. With LSC's service, there is no long term commitment to any title. If Scooby-Doo isn't working for you after a couple months, cancel the title and try something else, such as Ninja Turtles. There is also a limited ability to get backissues of titles, so if you'd like to start your collection with several of the most recent issues, we will try our best to accommodate . Availablity of backissues will vary based on title and publishers. 

 

For more information, or to start your own Comic Book subscription, please contact our Graphic Novel selector Angela Stuebing, at astuebing@lsc.on.ca.

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Children’s Display Day Spring 2020 is coming up on March 4th at the Sherwood Community Centre in Milton, and we are very lucky to have special guest, Forest of Reading winning author Elizabeth MacLeod joining us for an author talk and book signing. We had a chance to talk with Elizabeth about her new books ahead of the day.

 

Elizabeth MacLeod loves science; that much is clear from her bibliography. A catalogue deep with biographies of Chris Hadfield , Albert Einstein, and Marie Curie, she pulls these figures out of recent and far history, and brings their lives and accomplishments to the attention of children across Canada.

 

This attention to science makes sense, as a former editor at OWL magazine. But with more than 60 books under her belt, she is a writer who can find passion and interest in any subject sent her way, as diverse as the subjects of her two new books, biographies of Willie O’Ree and Terry Fox.

 

With your background in biology, it is interesting that many of the scientists you have profiled have been physicists, chemists, and engineers. How do you choose which historical figures you write about?

 

"I love science so I want to interest kids in it and show them that it’s part of our lives every day. I also hope to help kids see that scientists aren’t necessarily geniuses, but they’re people who look at the world carefully and really see it. That’s something we can all do.

 

"There are so many great people to write about that I’m always sending names to my publisher. When I give presentations in schools and libraries, I ask kids, teachers and librarians for ideas. When I listen to podcasts or read blogs and newspapers, I’ve always got this series on my mind. My editor, Erin O’Connor, is also great at coming up with suggestions (and she’s a fabulous editor!).

 

"Choosing the subjects is hard because there are so many wonderful options. Diversity is really important in the series since we want kids to see themselves reflected in the books. We’re trying to include Canadians from many different backgrounds, men and women and from all across the country."

 

I’d like to ask you about your process a bit. How long do you spend researching your subject before you start writing? Are you researching multiple subjects at once, writing about one while researching another; or do you pick one, get it done, and move on to someone new?

 

"As soon as I’m given the subject, I start researching. I’m looking for facts and amazing stories as well as photos that the illustrator, Mike Deas, can use for visual references. I’m also searching for each subject’s most important characteristic — for Tom Longboat, for example, that was his love of running, while for Elsie MacGill it was her determination to work hard.

 

"The amount of time I spend researching depends on when the first manuscript is due and what other projects I’m working on at the same time. It can take me anywhere from two weeks to two months. I write each of the books in the series one at a time, but sometimes I’m working on books for other publishers too. As well, depending on the schedule, I may be writing one of the biographies in this series, while reviewing final pages for an earlier book."

 

Which of the figures you’ve written about has been your favourite? Which has surprised you the most?

 

"I think what I like best about the people in this series is that they were ordinary people, but went on to do something extraordinary. Viola Desmond was a businesswoman, not a black rights activist, when she sat down in that movie theatre, refused to move and made history. Chris Hadfield dreamed of being an astronaut when Canada didn’t even have a space program, so his ambition seemed impossible.

 

"I think each of the people in the series has surprised me. Did you know that Chris Hadfield is afraid of heights? Or that Elsie MacGill took drawing lessons from Emily Carr, Canada’s most famous female artist. Willie O’Ree not only faced discrimination because he’s black, but also lost the vision in his right eye when a puck hit it. I love discovering incredible stories like this!"

 

It was just announced that the Canadian Mint chose your newest subject, Willie O’Ree, as the figure to grace the 2020 Black History Month coin. What drew you to Willie?

 

"I’ve always loved hockey, so I was so happy when Scholastic, the series’ publisher, agreed to let me write about Willie. He really came on our radar when he was made a member of the Hockey Hall of Fame in November 2018. I also loved how he inspired kids with sayings like, “If you think you CAN or you think you CAN’T — you’re right!”

 

"When I researched Willie’s story, I discovered that as a young teenager, he’d met baseball great Jackie Robinson and told him that he, Willie, was going to be the first black NHL player. Isn’t that amazing? The stories about the discrimination that Willie faced are so disheartening, but it’s important that kids hear them and understand what Willie had to overcome."

 

Terry Fox may well be one of the most famous Canadians, ever. With the 40th anniversary of the Marathon of Hope this year, is there anything about Terry that still surprised you while researching him?

 

"First of all, I was amazed that it’s already been 40 years since Terry’s Marathon of Hope.

 

"My editor and I and the whole Scholastic team have also been surprised at how emotional Terry’s story still makes us. We keep complaining that someone must be cutting onions nearby when we watch videos of him running or the interview he gave when he had to stop his Marathon of Hope! Such a brave man and he united and inspired all Canadians.

 

"I was also surprised that at one point Terry said that he was more upset at losing his hair during the chemo treatments than he was at losing his leg. As well, before the treatments, his hair was straight, not at all curly as it grew back after his treatments."

 

Is there someone you’ve wanted to write about but haven’t had the chance to?

 

"There are so many great Canadians to write about! There are a few that are almost definite for upcoming books and I can’t talk about them yet, but I’d also love to write about Joseph-Armand Bombardier, who invented the snowmobile; singer and activist Buffy Sainte-Marie; Jeanne Sauvé, Canada’s first female governor general; wheelchair athlete Rick Hansen (who was inspired by Terry Fox) … the list goes on and on! And we’re always open to suggestions — let me know if you have any good ideas!"

 

If you want to hear Elizabeth talk more about her books, her process, and her new subjects, Willie O’Ree and Terry Fox (and maybe suggest a future subject), she’ll be speaking and signing books at LSC’s Spring Children’s Display Day on March 4th, at the Sherwood Community Centre in Milton. RSVPs can be sent to Jamie Quinn at jquinn@lsc.on.ca.

 

We’ll see you there!

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LSC is proud to offer libraries a more budget friendly, Canadian option for libraries supplies.

 

Even for libraries which receive processing from their vendors, there are supplies which are valuable to keep on hand. And for libraries doing their own processing, supplies are a required component to their day-to-day operations. However, the price of supplies can be detrimental to an annual budget. Aware of this hardship, LSC conducted an analysis on what libraries would be paying for supplies from the conventional vendors, and what LSC paid for the supplies it sourced. Having one of the largest processing departments in Canada, LSC purchases a large volume of supplies. Large enough to be able to offer libraries extended discounts.

 

One of the harsher costs involved in supplies is shipping, especially when cross-border duties and currency conversion are factored in. With LSC's service, shipping for supplies follows current rates with existing clients. More than that, items will be shipped in the same boxes or tubs as your books and AV material. And, because we know that supplies are often paid from a different budget, separate invoices for supplies will be issued.

 

LSC's supplies service is a two tier system. Tier one are the supplies that can be ordered directly off of our website via Slist #43174, or from our printed catalogue. These listed items are kept in inventory at LSC. Items can be added to carts and ordered directly. When ordered, they will be taken from inventory and put in your next scheduled shipment. 

 

The second tier is for unlisted items. As LSC deals with a variety of vendors for supplies, there is a wide range of items that could potentially be available to libraries through us. Anything available through Demco Library Supplies is available through LSC. However, unlisted items are not kept in inventory. If you wish to receive a quote for unlisted supplies, please contact Supplies@lsc.on.ca. Please provide a link or example of unlisted material, if available. No purchase is necessary to receive a quote for unlisted items. However, orders for unlisted items must meet a minimum $200 total value. Quoted items are ordered once a month from suppliers, and will be shipped upon delivery to LSC.

 

Bulk purchasing and pricing is available. For more information or to receive a quote, please contact Supplies@lsc.on.ca.

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LSC is excited to announce the launch of its newest search engine update: BISAC subject searching.

 

A lot has changed in the world of searching since we went live with our first online catalogue. Google and Amazon have changed expectations for how people search, and what kinds of results they get when they search. While much can be said about how both of those corporate giants push results to users, and searching on their platforms isn’t as effective as people think it is, the fact remains: you type a thing, and get results regardless. While LSC has long offered the most powerful ordering tool available to public libraries, built in-house by our programmers, the search feature has remained surgical rather than general. That changes today.

 

Using BISAC subject headings, our catalogue is now far more open to generalized searching, and far more forgiving to the kind of searching that people are used to in the modern day. Using nondescript terms like “cars” or “travel Canada” will now return a broad range of items, allowing users to browse available materials on subjects rather than locate specific items. You don’t need to know the exact BISAC heading - TRUE CRIME / Abductions, Kidnappings & Missing Persons, for example. “Abductions” or “True Crime” will return results.

 

 

 

It will, in fact, return too many results. You will get the “maximum number of results found” error. Which is why we strongly advocate making use of the many Limiters, including Format, Material Type, and Publication Date make this search all the more effective. With the BISAC search you can narrow your search to just paperbacks published in the next two months about “Cooking”, which will return a bountiful, relevant, current list that you are able to browse and order from at your convenience.

 

 

 

To increase the effectiveness of this search even further, users can now combine in any order words from the Title, Author, Series, Dewy and BISAC in the Keyword search for more structured results. “Oliver cooking” in hardcover from the past thirty days returns, for example, a single result – Ultimate Veg, by Jamie Oliver. A Keyword search of “Canada Train travel” – the sort of search you might run if a patron is looking for books on train travel in Canada and you just want to see what we have – with no limiters returns 5 results, pulling from both the title and BISAC.

 

 

 

 

This BISAC search ability greatly increases the power of catalogue, allowing users like you more flexibility in locating items for your library. And for the majority of items in our catalogue, this search is incredibly effective. However, nothing is perfect, and we admit that. Programming allows us to make use of only what is available. BISAC subject headings are provided to LSC as part of the OYNX feeds from publishers that we use to populate our catalogue, meaning these items are now BISAC searchable from the moment they are in our catalogue; no additional input from us is required. This is not the case for AV and Small Press materials, for which we do not receive ONYX information and are manually entered by staff in-house. Should publishers of these materials ever provide us with information we can import into our system, it would immediately be searchable. However, given these industries, this is unlikely to occur. As such, DVDs cannot be found using the BISAC search. Keyword, Title, and the Slists remain the effective way to located AV materials.

 

The desire to have a more generalized search in our catalogue was something we heard from library staff across the country. And when we hear a request like that, we listen. We take every bit of feedback we receive, and we turn it into action. Some actions take longer than others. Implementing this function was not a fast process, and refinements will continue to be made, as refinements are constantly being made to everything we offer. We appreciate and encourage libraries to let us know how they use all of our services, so we can continue to make improvements which benefit everyone.

 

If you have any questions, please do not hesitate to contact Michael Clark.

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